Updated July 6th 2016
In the event that you need warranty service for your headphones, please send an email to firstname.lastname@example.org to get a RETURN AUTHORIZATION (RA) number. All returns must include the RA number on the front of the shipping box. Lukapier inc. is not responsible for items returned without obtaining an RA number prior to shipping.
It is the customer’s responsibility to pay for shipping fees and import duties and taxes associated to the merchandise return.
Products purchased from our website can be returned within thirty (30) days of purchase date. The item must not show any visible sign of damage. To be eligible for a refund, the product must have been purchased directly from LKPR Headphones® website (www.lkpr.co), and returned to Lukapier inc. with all original accessories. For products purchased through other retailers, please contact the retailer.
Lukapier inc, is not responsible for losses incurred during return shipping. We suggest that customers use a shipping method that includes tracking.
Items purchased on the website using PayPal will be processed via PayPal to the buyer’s account.
Lukapier inc. guarantees against defects in materials or workmanship for a period of two (2) years on the headset, and one (1) year on the cable. Lukapier inc. will, without charge for labor or parts, repair or replace the faulty product. Once the warranty is expired, it is the customer’s responsibility to repair or replace the product. This warranty does not cover shipping, removal, installation, or any other related costs.
The following cases are not covered by the above warranty:
Faults resulting from improper use or improper connections
Faults due to normal wear and tear
Any modification to Lukapier inc. products made by the customer or a third-party
Faults due from acts of God or accidents
Faults known by the buyer before purchase
Cosmetic defaults not affecting the product’s performance
This warranty does not cover units sold by unauthorized resellers, units sold as-is, display units, opened-box units, second-hand units, or any other situation the product is not originally used as new, and bought directly from Lukapier inc. This warranty is also voided if the product has been connected to a faulty product or used outside its specifications.
Lukapier inc. is not required to repair or replace the product if violates any of this warranty’s terms. Some states or provinces may have other restrictions relating to warranties. Please check the country, state, or province of purchase for their specific warranty laws, as they may change this warranty. The country, state, or province may give you specific rights, which are not explained in this document.
Terms of warranty displayed on the website at moment of purchase supersedes and cancels any paper printed terms.